Replacement Policy for E-Tech Zone

At e-Tech Zone, we want to provide our customers high-quality IT products and excellent customer service. If you are not satisfied with your purchase, we offer an easy replacement policy to ensure your satisfaction.

Eligibility for Replacement:

You are eligible for a replacement if you meet the following conditions:

  • The product is defective or damaged upon arrival.
  • The product is not as described on our website.
  • You received the wrong product.
  • You are within the replacement timeframe (see below).

Replacement Timeframe:

You must request a replacement within 30 days of receiving your order.

Reasons for Replacement:

We will only accept replacements for products that are defective, damaged, not as described, or incorrect. We will not accept replacements for products that have been used, opened, or tampered with.

Original Condition

To be eligible for a replacement, the product must be returned in its original condition, including all packaging, accessories, and documentation.

Return Shipping

You are responsible for returning the product to us at your own expense. We recommend using a trackable shipping method and insuring the product for the full value.

Replacement Options

If you are eligible for a replacement, we will offer you the following options:

  • A replacement product of the same model.
  • A store credit for the full purchase price of the product.
  • A refund for the full purchase price of the product.

Defective Replacements

If you receive a replacement product that is also defective, you are eligible for another replacement or a full refund.

How to Request a Replacement

To request a replacement, please contact our customer service team by phone, email, or live chat. You will be required to provide your order number, the reason for the replacement, and a description of the problem.

We are committed to providing our customers with excellent customer service. If you have any questions about our replacement policy, please feel free to contact us.

Phone: +971 55 9013659

Email:  info@etech.zone

E-Tech: Your trusted wholesale source for high-quality, used and refurbished Laptops, iPads, and IT Equipment, offering Retailers guaranteed best prices and superior products.

Customer Care

About E-Tech

Contact

  • Address: Industrial Area 6, Sharjah, UAE
  • HOTLINE: +971 55 9013659
  • EMAIL: info@etech.zone

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